Agent performance — talk time & email volume
Phone calls — per user
| User | Received | Dialled | Connected | Total handled | Talk time |
|---|
Talk-time bar: incoming outgoing · click a row for the daily breakdown
Outbound call outcomes
Emails sent — per shared mailbox
All mailboxes
Individual email usage — sent as themselves
Emails each agent sent from their own address — excludes mail they sent "as" the shared brand mailboxes (that's in Sent by agent above).